After-Sales Warranty Policy

1. Warranty Overview

Disclaimer: The return and warranty policy outlined on this page applies only to purchases made directly through eufy-operated official online stores. If you have purchased our products through a third party, the terms of return and warranty may vary. Policies may also vary depending on the country of purchase due to different legal requirements and other considerations.

2. Standard Warranty Period

3. Return and Refund Policy (No-Questions-Asked)

4. Product Condition Requirements

• Products with visible wear, damage, or signs of use, as well as free gifts, are not eligible for return.
• Returns must include all original accessories.
• Items must include the original packaging. For the machine (main unit), please refer to the FAQ at the product listing for the specific return policy.
• For "gift with purchase" or "spend-and-save" promotions, both the main item and the free or discounted item must be returned together. If only the main item is returned, the MSRP of the free or discounted item will be deducted from the refund.
• Returns that do not meet the conditions above may be rejected.

5. Shipping and Refund Terms

• For non-quality-related returns, the buyer is responsible for return shipping costs and must provide a valid return receipt.
• For non-quality-related returns, eufy will only refund the cost of the product itself.
• For non-quality-related returns, the buyer is responsible for any damage or loss during transit. eufy does not offer refunds for items damaged in transit under non-quality-related returns.

6. Warranty Claims for Quality-Related Issues

7. Replacement Product Warranty

• The original warranty period remaining for the defective item;
• Three months from the date of replacement.

8. Valid Proof of Purchase

• A sales invoice that includes the seller's name and the eufy / eufyMake product.
• Failure to provide valid receipts or other documentation proving warranty status may result in the warranty claim not being processed.

9. Warranty Exclusions

• Products or parts that are beyond the warranty period.
• Products purchased through unauthorized channels, unauthorized sellers, illegitimate resources, or resold by other buyers.

• Normal discoloration, wear, or consumption occurring through use (including battery capacity reduction and changes in product color over time).
• Normal wear and deterioration that does not affect functionality, including scratches, paint fading, shell deformation, and rust.

• Faults or damage resulting from improper use, maintenance, or storage, including but not limited to misuse, unreasonable use, improper connection/disconnection of external devices, dropping, or external impacts.
• Exposure to unsuitable temperatures, solvents, acids, alkalis, liquid intrusion, insect or rodent activity.
• Damage, wear, or accumulation of dust caused by foreign objects.

• Defects or damage resulting from installation, repair, modification, addition, or disassembly by any unauthorized agency or personnel.
• Damage caused by not following the official manual or instructions.

• Products or components whose original identification information has been altered, changed, or removed.
• Products without valid proof of purchase.

• Malfunction or damage caused by the use of unauthorized, non-standard, or unlicensed software.
• Functional impacts caused by software or app updates.
• Damage caused by the use of unauthorized third-party parts, consumables, or accessories, resulting in reliability or compatibility issues.

• Damage resulting from virus infection, hacking, or other malicious acts.
• Damage caused by force majeure, unforeseen events, or acts of nature (including floods, lightning, etc.).
• Weather-related exterior degradation.

• Damage occurring during transportation for return or repair (under non-quality-related returns).
• Defects not attributable to product quality.

• Loss of data, including data stored on the hard disk, that may occur during the use or repair of the product (backing up all data before service is strongly recommended).
• eufy is not liable for returning personal items sent to eufy.

10. Limitation of Liability

• Loss of data resulting from the use of the product.
• Accidental returns made by the buyer.
• Returning personal or unrelated items.
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
• Any losses caused by misuse of the product. Compensation, if applicable, will not exceed the original purchase price of the item.

11. How to Return

1. Submit a return request. Please prepare the order number and the email address used to purchase.
2. If you have an eufy account, you can manage refunds directly through your order history. Guests who do not have an order number can sign up for an account using the email address associated with the purchase to access order history and manage refunds.

12. Notes

• The warranty policy may be updated based on legal requirements, internal company policies, or product revisions.
• This warranty policy applies only to products purchased through official eufy channels. Products bought from unauthorized sellers are not covered.
• Mystery box promotions and early bird campaigns are governed by their own terms and are not eligible for the general no-questions-asked return policy.
• If the price drops within 15 days of the order date, you can contact support@eufy.com / support@eufymake.com to match the price for a refund of the difference.