Register Your Order & Get 1 Year Free Extended Warranty!
There are two ways to verify user eligibility for extended warranty, depending on the purchasing platform:
Online Shopping
Other
For customers who have purchased eufy clean products online through the official website, Shopee, Lazada or TikTok:
FAQ: 12-Month Warranty Extension Program Terms
1. Who is eligible for the free 12-month warranty extension program?
You need to register the product on the official website within the specified period to be eligible for an additional 12 months warranty.
2. Can I register multiple products for free warranty?
Yes. However, each product must meet the program conditions and can only be renewed once.
3. What if I cancel my order after I have signed up for renewal?
If an order is cancelled within 15 days of purchase, the extended warranty benefit will be forfeited.
4. Can I transfer the extended warranty to another product?
No. The extended warranty is non-transferable and applies only to registered products.
5. What should I do if I cannot find my order during registration?
Please review your order information. If you are still having problems, please contact customer support for further assistance.
6. When is the deadline to register for an extended warranty?
Please check the official program schedule to ensure timely registration.
7. All orders come with a free 12 month warranty?
No. Some conditions apply, such as product type, payment status, and program terms. Please ensure your product qualifies.
8. Note: Only the following eufy clean products are eligible for extended warranty:
- T2070G11: Eufy 3-in-1 E20 vacuum robot
- T2352G11: Eufy Omni E28 vacuum robot
- T2292G11: Eufy C10 self-emptying vacuum robot
- T2080G11: Eufy Omni S1 Pro vacuum robot
- T2351G11: Eufy X10 Pro Omni
- T2280G11: Eufy Omni C20 vacuum robot
- T2353G11: Eufy Omni E25 vacuum robot
