Related Models: A1647 / A1652 / A1257 / A1681 / A1689


Note: Each product can only be submitted for recall ONCE. Make sure you are submitting your request through the correct country or region page. If needed, visit the corresponding country or region site to continue.

Your safety is our priority. Please use this form to check whether your Anker Power Bank (Models A1647, A1652, A1257, A1681, or A1689) is included in the recall. For more information, please refer to our official recall announcement.

Follow the instructions on the form to complete the verification.
If your product is affected, continue with the recall submission process.
If your product is not affected, you may keep using it with confidence.

If your device is confirmed to be affected, please dispose of it at a certified recycling facility that accepts lithium batteries, and choose one of the following compensation options:
1. Receive a full refund.
2. Receive a gift card for use on the Anker website.

Notes:
- If you choose a gift card, it will be sent separately via email once your recall request is approved. It can be used to purchase any product on Anker.com and does not have an expiration date.
- If you choose a full refund, the refund will be processed in the order it was received. You will receive a notification email once your refund has been completed. Thank you for your patience.