Anker Record Request Guidelines

Records and Information Access

Prior to serving legal process on Anker, please review publicly available information on Anker.com and other official Anker channels, including online marketplace stores and social media accounts. Certain records may also be obtained directly from the relevant marketplaces or customers. Publicly accessible materials include Anker policies (e.g., Terms of Use , Privacy Notice ), customer reviews, and product images and descriptions.

Types of User Data and Requirements

Anker requires the following valid legal process in order to produce various records.

• Basic Account Information ("BAI") includes information such as name, address (billing/shipping), email address, telephone number, length of service, IP address or device number, device logs, credit card or bank account number. Anker will provide BAI in response to subpoenas, search warrants, or court orders.
• General Business Records ("GBR") includes information such as records of sales, listed products, and promotion information. Anker will provide GBR in response to subpoenas, search warrants, or court orders.

Please note that Anker is not able to provide customer-specific content, including images, videos, or other data types that we are not able to retain. Anker reserves the right to produce data based on our actual data retention practices and may be unable to provide certain data due to the absence of corresponding technical capabilities or because such data is not retained.

Requirements for Serving Anker By Legal Process

Consistent with the applicable laws, regulations, terms and our Privacy Notices, Anker will not produce information pertaining to merchandise partners, customers, and/or users of Applications without a valid legal and binding process (such as a court order, search warrant or subpoena) properly served.

Anker accepts service of legal process by email to legal@anker.com from government and law enforcement agencies, provided it is transmitted from the official email address of the requesting agency. If you choose to send the legal request via email, it shall come from a legitimate law enforcement or official government domain. Anker will not respond to requests by non-law enforcement officials or when they are sent through informal channels (such as personal email addresses). Each request must clearly specify the type of data requested and the legal basis for requesting it. If the request does not meet the Requirements for Requested Data (as described below), the data will not be disclosed. When government or law enforcement serve legal process on Anker by legal@anker.com, there is no need to serve a paper copy by mail.

If you would like to serve your legal process via mail, please mail or deliver the legal request to the addresses listed below.

Anker's legal team will review received requests to ensure they have a valid legal basis. If Anker believes that any request is overbroad, vague (unclear), inappropriate, seeks certain highly personal information or information that may harm the legitimate interests of any third party, or which requires a search warrant, Anker has the right to object, question, or reject such a request.

Anker does not waive any right of objection (including for lack of jurisdiction, invalid legal process or lack of proper service). All requests to Anker and any supporting documents (including orders, warrants, and/or subpoenas or equivalent) must be provided in English or with a translation.

To protect information confidentiality and operate in accordance with our Privacy Notice, Anker reserves the right to request additional identification or other information from the requester when necessary, and may decline the data request if such information is not provided or could not be verified. To help ensure the legal process Anker receives is in the form and substance the issuing authority authorized, we require submission of the complete legal process, including attachments, in an uneditable PDF. Additionally, providing a link to download the legal process will not be considered valid service of process.

Requirement for Requested Data

The data request must include identifying information of accounts, such as name, email address, phone number, and/or product identification. Without this information, Anker may not be able to locate the record.

Each request must be signed, dated, sent on law enforcement letterhead, and include the following information:

Details of requesting law enforcement authority (or Court)

• Requesting Authority (or Court): The name and location of the relevant authority. In the case of a Court order, the request should indicate the location and name of the relevant Court and judge/magistrate.
• Requesting officer: The requesting officer's name, badge/identification number, email address (this must be from an official email domain), and phone number (including any direct dial extension).

Legal basis for the request

• Relevant legal process: The request should clearly specify the legal process (i.e. citing the relevant article or section of an Act/Statute/Code), which authorizes law enforcement to request and collect information for the purposes of prevention, detection, or investigation of criminal offenses.
• Context and Offense(s) under investigation: The request should separately indicate the type of offense(s) under investigation (citing the relevant article or section of Act/Statute/Code), the circumstances of the offense, and in what way it is connected to the Platform.
• Customer/User notification: Please indicate whether customer/user notification is prohibited. Anker will notify customers/users if their data is disclosed to law enforcement, except where such notice is prohibited by law, would jeopardize an investigation, or would put individuals at risk of harm.

Preservation Requests

Anker will honor lawful preservation requests from government or law-enforcement authorities that seek to prevent the routine deletion of specific data while formal legal process is obtained. All preservation requests must:

1. be submitted by a sworn law-enforcement officer or competent governmental authority on official letterhead,
2. be signed and dated, and transmitted from an official agency e-mail domain to legal@anker.com (or served by mail to the addresses listed above),
3. clearly identify the basis of authority for the request and the relevant offense(s) under investigation,
4. specify with particularity the Anker account(s), transaction(s), product(s), or other data to be preserved, including date ranges no broader than necessary, and
5. bear the subject line "PRESERVATION REQUEST" and be provided as a complete, uneditable PDF.

Upon receipt of a valid request, Anker will preserve the identified data for ninety (90) days. Anker will extend the preservation for one additional ninety-day period upon timely receipt of a written extension request that references the original preservation request and confirms that formal legal process is forthcoming. Preservation does not create a right of access; the data will not be disclosed unless and until Anker is served with legal process that satisfies the requirements set out in this policy. If no such process is received before the preservation period expires, the preserved data may be deleted in accordance with Anker's ordinary retention schedules. For jurisdictions outside the United States, if alternative preservation periods are legally required, the requesting party shall expressly notify Anker in writing so that such requirements may be duly considered.

Serve Legal Process

If you would like to serve your legal process via email, please email at: legal@anker.com. Serving via email may allow us to process your request more promptly.

If you would like to serve your legal process via mail, please mail or deliver the legal request to:

Requests from Law Enforcement Requiring Non-Domestic Records

Requests from law enforcement requiring non-domestic records should be issued pursuant to applicable laws. Countries that have entered into Mutual Legal Assistance Treaty (MLAT) should follow the MLAT request process, while all other countries must follow the Mutual Legal Assistance (MLA) process or provide letters rogatory unless other approved channels are available. We will not produce customer data or merchandise partner data in response to a request from law enforcement requiring records outside its jurisdiction, except in limited circumstances, such as emergency disclosures, which are evaluated on a case-by-case basis. The Requirements for Requested Data (above) must be followed.

Emergency

Anker reserves the right to evaluate on a case-by-case basis whether a request qualifies as urgent and warrants priority handling. If we in good faith believe that an emergency involving the risk of death or serious physical harm to any person requires the immediate disclosure of communications or records related to the emergency, we may provide such information to law enforcement without delay, as permitted by law.

Requests for Testimony

All information and records provided by Anker are deemed self-authenticating, and Anker reserves the right to oppose any subpoena that seeks testimony from its records custodians.

Cost Reimbursement

Anker may seek reimbursement for the costs incurred in responding to information requests from law enforcement or legal entities, particularly when such requests are unduly burdensome.