eufy EU

eufy

eufy US

eufy UK

RoboVac

HomeVac

Clean Accessory

Explore All

Clean

Battery Camera

Wired Camera

Video Doorbell

Floodlight Camera

Baby

Home Alarm Kit

Security

Smart Scale C1

Smart Scale P2

Smart Scale P2 Pro

Health

Smart Help Center

Warranty Information

Process a Warranty

Order FAQ

Order Tracker

Security Web Portal

Contact Us

Support

eufy Brand Story

Become An Affiliate

Cooperation Purchase

Security Forever Power

Refurbished Products

eufy Clean Community

eufy Security Community

Explore

andriod

eufy Clean

Eufylife

Download App

USA:<a href='tel:1-800-988-7973?ref=footer'>1-800-988-7973</a><br>Monday to Saturday 6:15 AM to 6:45 PM<br>Sunday 6:15 AM to 5:45 PM (PT) for Security Products

<a href='mailto:support@eufylife.com?ref=footer' title='mailto:support@eufylife.com'>support@eufylife.com</a>

<em>Website Live Chat</em><br>Mon-Fri 9AM-5PM (PT)

Contact us

Solar-Powered Cam

poster_1

Stay Clean with These Deals

#000

Clean Sale

Keep Your Family Safe with These Deals

Security Sale

Sale

New LR30 Hybrid+

img_2

X8 Hybrid

img_1

H30 Mate

img_3

Latest Tech

X Series

L Series

G Series

Bounce Series

H Series

S Series

WetVac 

#fff

Accessory

Video Doorbell Dual

4G LTE Starlight Camera

img_4

SoloCam S40

Battery Cam

Wired Cam

Security Camera

Video Doorbell Dual (2K, Battery-Powered)

Video Doorbell 2K (Battery-Powered)

Video Doorbell 1080p (Battery-Powered)

Floodlight Cam 2 Pro

SoloCam E40

SoloCam E20

SoloCam L20

SoloCam

5-Piece Home Alarm Kit

Motion Sensor

Entry Sensor

Keypad

Alarm System Kit

About eufy

Brand&Support

Leave your email address and we will notify you when the product is back in stock.

Your email address will be only used to notify you of stock information. We don&apos;t share your information with anybody else.

Email me when available

I agree to the <a href='/policies/terms' target='_blank' rel='noopener noreferrer'>terms of use</a> and <a href='/policies/privacy-policy' target='_blank' rel='noopener noreferrer'>privacy policy</a>.

30-Day Money-Back Guarantee

Hassle-Free Warranty

Lifetime Customer Support

Why buy from us

Others also bought

Privacy Policy

<div class="_-9GW5h8Z1W">
<div class="_-9GW5h8Z1W">
<div class="wrap">
<dl>
<dt>Introduction</dt>
<dd>
<p id="holiday> eufy provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by eufy as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at <a href=" order="" for="" mailto:support="" eufylife="" com="" support="" with="" your="" receipt="" confirmation="" p="">This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.</p>
<table>
<tbody>
<tr style="height: 17px;">
<td style="width: 232px; height: 17px;"><strong>Item</strong></td>
<td style="width: 273px; height: 17px;"><strong>Warranty Period</strong></td>
</tr>
<tr style="height: 17px;">
<td style="width: 232px; height: 17px;">RoboVac</td>
<td style="width: 273px; height: 17px;">12 Months</td>
</tr>
<tr style="height: 17px;">
<td style="width: 232px; height: 17px;">HomeVac</td>
<td style="width: 273px; height: 17px;">24 Months</td>
</tr>
<tr style="height: 17px;">
<td style="width: 232px; height: 17px;">Smart Lighting</td>
<td style="width: 273px; height: 17px;">12 or 18 Months</td>
</tr>
<tr style="height: 17px;">
<td style="width: 232px; height: 17px;">Smart Scales</td>
<td style="width: 273px; height: 17px;">15 Months</td>
</tr>
<tr style="height: 17px;">
<td style="width: 232px; height: 17px;">Accessories</td>
<td style="width: 273px; height: 17px;">30 Days</td>
</tr>
<tr style="height: 9px;">
<td style="width: 232px; height: 9px;">Security</td>
<td style="width: 273px; height: 9px;">
<div><meta charset="utf-8"><br></div>
<span>12 Months</span></td>
</tr>
</tbody>
</table>
</dd>
</dl>
<dl>
</dl>
<dl>
<dd>
<div></div>
</dd>
</dl>
</div>
</div>
</div>
30-Day Money-Back Guarantee for Any Reason
<dl>
<dd>
<div></div>
</dd>
</dl>
<div class="_-9GW5h8Z1W">
<div class="wrap">
<div>Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in eufy’s warehouse for inspection, the refund process will begin.</div>
<p style="padding-left: 1em;">● Returns must include all accessories<br> ● Items must include original packaging<br> ● For non-quality related warranty claims, the buyer is responsible for shipping costs<br> ● For non-quality related warranty claims, eufy refunds the cost of purchasing the product itself<br> ● Returns may be rejected if product does not meet the above requirements</p>
<p><i> Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through eufy’s online stores, please contact retailers for refunds. For quality-related issues, please see below. </i></p>
<dl>
<dt>Warranty Claims for Quality-Related Issues</dt>
<dd>
<p>All quality-related defects on items sold directly by eufy are covered by an extensive warranty, starting from the date of purchase.</p>
<p>For quality-related warranty claims, items will be replaced with suitable replacement parts or a factory refurbished model of equal value when available, otherwise a new item will be sent.</p>
<p>Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.</p>
<p>Process:</p>
<p>&nbsp;</p>
<p style="padding-left: 1em;">● Buyer must provide sufficient proof of purchase <br> ● eufy must document what happens when buyers troubleshoot the product<br> ● The defective item’s serial number and/or visible proof depicting the defect are required<br> ● It may be necessary to return the item for quality inspection</p>
<p>Valid proof of purchase:</p>
<p>&nbsp;</p>
<p style="padding-left: 1em;">● Order number from online purchases made through eufy<br> ● Sales invoice</p>
<p><i> Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). </i></p>
<p><i> Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer. </i></p>
<p>Shipping costs must be covered by buyer in the following situations:</p>
<p style="padding-left: 1em;">● Returning products for any reason other than a proven defect<br> ● Warranty claims on items taken outside the original country of purchase<br> ● Buyer’s accidental returns <br> ● Returning personal items<br> ● Returning items claimed to have defects but found by eufy quality control to be in working condition<br> ● Returning defective items using international shipping<br> ● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)</p>
<p>Not Covered Under Warranty:</p>
<p style="padding-left: 1em;">● Products without sufficient proof of purchase<br> ● Lost or stolen products<br> ● Items that have expired their warranty period<br> ● Non quality-related issues (after 30 days of purchase)<br> ● Free products<br> ● Repairs through 3rd parties<br> ● Damage from outside sources<br> ● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)<br> ● Purchases from illegitimate resource</p>
<p>eufy is not liable for:</p>
<p style="padding-left: 1em;">● Loss of data incurred from use of eufy products<br> ● Returning personal items sent to eufy</p>
<p><i> When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. eufy does not provide refunds for items damaged in transit for non-quality related warranty claims.</i></p>
<p>&nbsp;<br></p>
<div>Note: For eufy Security products, the hardware warranty period extends for 12 months from the purchase date, while we provide software upgrade service extends for two years from the purchase date.</div>
</dd>
</dl>
</div>
</div>

Refund Policy

<div class="_1g5fJDxi6k">
<div class="_1g5fJDxi6k">
<h2><br></h2>
<div class="wrap">
<dl>
<dt>How long does delivery take?</dt>
<dd>
<p>3-7 business days.&nbsp;<span class="text-only">Note: The </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">delivery</span><span class="text-only"> time of pre-sale products is subject to the arrival time.</span></p>
</dd>
</dl>
<dl>
<dt>What countries do you ship to?</dt>
<dd>
<p>We ship to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.</p>
</dd>
</dl>
</div>
</div>
<div class="_1g5fJDxi6k">
<div class="wrap">
<dl>
<dt>How will my delivery be shipped?</dt>
<dd>
<p>Amazon functions as our logistics partner to ship out eufy products. They will choose the carrier that they think works best for our customers.</p>
</dd>
</dl>
<dl>
<dt>I ordered more than one item. Will they all be delivered at the same time?</dt>
<dd>
<p>We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.</p>
</dd>
</dl>
<dl>
<dt>Can I change the delivery address of my package after it has been shipped out?</dt>
<dd>
<p>Unfortunately, we cannot change the shipment once the product is en route.</p>
</dd>
</dl>
<dl>
<dt>What do I need to do when I received a different product than what I ordered?</dt>
<dd>
<p>Please contact customer support at <a href="mailto:support@eufylife.com">support@eufylife.com</a>.</p>
</dd>
</dl>
</div>
</div>
</div>
Notes：If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.

Shipping Policy

Terms of Service

Please enter the password.

Your cart is empty