Sign Up for the eufyCredits Rewards Program

Join our membership program to earn eufyCredits with every purchase and receive an exclusive reward.
eufyCredits Benefits
How It Works
1
Sign Up
Receive a 300 eufyCredits Reward When You Create an Account
2
Earn eufyCredits
Get eufyCredits with Every Purchase
3
Redeem eufyCredits
Use eufyCredits to Unlock Exclusive Discounts
Redeem eufyCredits
Discount
Product
Frequently Asked Questions (FAQ)
Membership

1. What is the eufyCredits Rewards program?

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The eufyCredits Rewards program allows customers to earn eufyCredits on eufy.com (excluding third-party retailers like Amazon, eBay, Walmart, etc.) that can be redeemed for rewards and member benefits as a thank-you for their loyalty.

2. Who is eligible to join the eufyCredits Rewards program?

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Anyone over the age of 13 in the EU or over the age of 14 in the US (or the age required by local law) can join the program.

3. How can I enroll in the eufyCredits Rewards program?

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If you already have an account on eufy.com, you are already enrolled. Simply log in to your account. If you don't have an account, register for a eufyCredits account to start earning rewards.
Note: To earn eufyCredits, you must be registered for the eufyCredits Rewards Program.

4. Is there a fee to join the eufyCredits Rewards Program?

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No, the rewards program is free to join.

5. Do my rewards, benefits, and eufyCredits have any cash value?

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No, rewards, benefits, and eufyCredits earned through the loyalty program have no cash value and cannot be transferred to others.

6. Can I merge two different eufy accounts?

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No, eufyCredits earned on different accounts cannot be combined or aggregated for any reason.

7. Where can I find my redeemable eufyCredits?

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Please refer to the step-by-step guide to check your eufyCredits balance.
Earning eufyCredits

1. Where can I earn eufyCredits?

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eufyCredits can be earned on eufy.com. To earn eufyCredits, you must be logged in to your eufy account at the time of purchase or engage in other eligible actions that qualify for rewards.

2. When will I receive my eufyCredits?

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Your eufyCredits will be credited to your account 30 days after the payment of your order is successful.

3. What should I do if I believe my eufyCredits were not properly credited to my account?

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If you have questions about your membership account, please contact eufy Customer Service at support@eufy.com.

4. Do eufyCredits have an expiration date?

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Yes. eufyCredits earned after the launch date will expire one year after they are unlocked. Expired eufyCredits will be deducted from your account.

5. Can I earn eufyCredits for previous transactions made before the launch of the eufyCredits Rewards Program?

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No, eufyCredits can only be obtained by making purchases after signing up for the eufyCredits reward program.
Note: eufyCredits Rewards Program was launched on October 10th, 2023, and points cannot be earned for transactions made before this date.

6. How can I earn eufyCredits?

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You can earn eufyCredits in the following ways:
  • Registering for an account (one-time reward)
  • Completing your profile (one-time reward for initial completion of name, phone number, and date of birth)
  • Purchasing qualifying products

7. Can shipping or tax fees earn eufyCredits?

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No, eufyCredits are not earned for shipping charges or taxes.

8. Can I earn eufyCredits on discounted or gift card purchases?

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No, eufyCredits are not earned on discounts or credits offered in connection with a product or service.

9. What happens to my eufyCredits if I return a product or cancel an order?

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If you return a product or cancel an order, the eufyCredits earned from that purchase will be reversed or decreased. eufyCredits will also be deducted for partial refunds due to price adjustments.
Redeeming eufyCredits

1. How can I redeem my eufyCredits for products?

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To redeem your eufyCredits, log in to your account and go to the "Redeem eufyCredits Rewards" section. Select the product you want and click on "Redeem Now," then fill in the shipping details and submit your request.

2. How can I track my redeemed products?

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a. Check the order number of your redeemed products in the "My Rewards" section. Click on the order number to go to "My Account" page and track the delivery status of your parcel.
b. You will receive an order confirmation email after redemption. Once the redeemed product ships out, you will receive a shipping notification email with the tracking number.

3. Do I need to pay for shipping on redeemed products?

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In most cases, we offer free shipping for redeemed products. However, there may be certain products for which you need to pay shipping fees.

4. Can I cancel, return, or exchange redeemed products?

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No, once you confirm your redemption, you cannot cancel, return, or exchange the product. Please double-check before confirming the redemption. Contact eufy Customer Service at support@eufy.com within 7 days if the products arrive damaged.

5. Can redeemed products be shipped with products I purchased from eufy?

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No. Redeemed products will be shipped separately.

6. Can I choose the shipping date for redeemed products?

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No, the redeemed product will be shipped out as soon as you confirm the redemption.

7. What should I do if I have a question that isn't answered here?

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If you have any other questions, please email eufy Customer Service at support@eufy.com.

8. Who can I contact if I have questions about my eufy Gift Card?

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Please consult eufy Customer Service for questions about eufy Gift Card terms of use. For questions about other gift cards, please contact the third-party provider for assistance.